Having your own beauty clinic is probably the dream of every doctor who deals with aesthetics. However, this was not the case for Vanda Przewlocka, M.D., Ph.D., the woman behind the Frais brand. After graduating from medical school, she dedicated herself to the field of anesthesiology. However, it was the experience she gained - and which she wanted to bring to Slovakia - that made her decide to open her own clinic.
"My husband and I started providing anesthesia services in the late 90's to medical day care facilities that were just being established or dental clinics. We have also seen various models of medical care provision abroad and we had a desire to apply them in Slovakia. This created the need to create a cohesive concept, which today people may know as the FRAIS Beauty Health Institute and the Pain Clinic Pain Treatment Centre," explains the doctor.
In addition to Vanda Przewlocka's parents, who acted as special educators, her sons were also involved in the process of creating the signs. It was they who came up with the name FRAIS, which today adorns the name of the clinic - and has been a renowned brand in its field for 15 years. The word frais comes from French and loosely translated means fresh, relaxed. It perfectly described the vision of the director of the Frais Institute of Health and Beauty.
SAPIENTIA, under which FRAIS and Pain Clinic fall, is a family-owned company. "My parents and my sons were actively involved in the founding of the company. Even one of my grandsons says he's going to be a doctor - so maybe we'll be a four-generation clinic," smiles the doctor, who remembers the early days of branding with a smile. In the beginning, when the clinic was still located in the centre of Bratislava, there was only one outpatient clinic and a cosmetic clinic. Today, not only the clientele has grown, but also the customer demand for services. There are more than 10 outpatient clinics and they are constantly growing. Clients have the opportunity to use the services of outpatient clinics in the field of aesthetic medicine - dermatology and plastic surgery, in the field of algeziology and interventional algeziology, general practitioner, gynecologist, urologist, surgeon, neurologist, neurosurgeon, anesthesiologist as well as services of one-day medical care in the fields of plastic surgery, surgery, urology and gynecology.
A special approach to the patient is a priority in every outpatient clinic. Although the numbers speak for themselves - and to date, the FRAIS Health and Beauty Institute has thousands of satisfied clients in its database, the best feedback for a doctor is a customer who comes back. "I am extremely pleased that we have many clients who have been coming back and coming to us since 2008, that is, since we opened the clinic. It's no longer a client, it's practically a family," the doctor goes on to say, adding that this is her long-term vision. Of course, it is also important to make them feel comfortable.
"My request to the staff, of which there are now more than 50, is that in addition to maintaining the quality of health care, it is necessary to create a family atmosphere and maintain the approach of holistic medicine. This means accepting the patient as a whole - all physical problems, but also stress, psychological problems and other afflictions. In our company, clients are not divided into prominent and no-name. Everyone here has the same first-class approach and of course is kind, understanding and interested in solving any problem," adds Dr. Przewlocka.
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